Shipping & Returns
SHIPPING POLICY
We currently only deliver Orders placed via the Website/Website Call Centre to addresses within the United Arab Emirates. A variety of Order delivery/collection methods are available which will be communicated along with the order confirmation. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.
RETURN & EXCHANGE POLICY
14-day returns
You have fourteen (14) days from the date you receive your order to return the Products (as defined in the Terms of Use) in its original condition with proof of purchase.
We will give you a refund, as long as your returned Products meets the terms and conditions described below.
This returns policy is offered in addition to the rights you may have under the law. Nothing in this Returns Policy is intended to affect any consumer rights that you may have under UAE law.
By original condition we mean:
• You have kept all original packaging and labels in good condition and the Products can be resold at full price.
• You have not assembled, used, altered, or installed the Products.
How do i return my order?
- If you want us to arrange a return for eligible Products, you may contact us through email at info@acoustic.ae
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How do i get my Refund?
- This refund policy is offered in addition to the rights you may have under the law.
Once your return has been processed in accordance with our Returns Policy or in cases where you have chosen to cancel the order before dispatch in accordance with our Cancellation Policy, we will issue a refund. We issue the refund to the payment method that you chose when you made your order (except for Gift Card and Cash on Delivery payments, in which case the refunds will be processed by the issuance of store credits only).
The return and refund processing times are a minimum of 2-3 weeks. You will receive a confirmation by e-mail. If you have paid with a credit card or other payment service providers, it can take some days for the money to appear in your account and the time it takes usually depends on your bank.
Please see our store policy for more information on our refund policy and process.